Warranty Policy
For cabinetry supplied and installed by SG Kitchens.
Our Commitment to Quality
At SG Kitchens, we understand that cabinetry is an important investment in your home or project. Our goal is to deliver cabinetry that combines thoughtful design, reliable materials, and professional installation.
We stand behind the quality of our work and are committed to ensuring that every project is completed to a high standard of craftsmanship and functionality. Our team takes pride in building and installing cabinetry that meets professional industry standards.
This Warranty & Guarantee Policy outlines the coverage provided for cabinetry supplied and installed by SG Kitchens. This policy operates alongside your rights under the Consumer Guarantees Act 1993, which cannot be excluded for consumer transactions.
Warranty Period
SG Kitchens provides a twelve (12) month workmanship warranty on cabinetry installation.
The warranty period begins from the date of practical completion and applies to the original installation address only.
Hardware components supplied with the cabinetry — such as hinges, drawer runners, and lift systems — are covered by the respective manufacturer warranties. Stone benchtops, appliances, sinks, and other third-party products are covered by the warranty provided by their respective suppliers or manufacturers.
Workmanship Guarantee
SG Kitchens guarantees that cabinetry installed by our team will be completed with reasonable care and skill, in accordance with professional industry standards.
If a workmanship issue related to installation arises within the applicable warranty period, SG Kitchens will assess the issue and determine an appropriate remedy. This may include repair, adjustment, or replacement of the affected component where necessary.
What the Warranty Covers
The SG Kitchens workmanship warranty covers:
- defects in cabinetry installation carried out by SG Kitchens;
- faults in cabinet assembly due to workmanship;
- adjustment of cabinet doors and drawers where required due to installation-related issues;
- cabinet boxes, doors, drawers, and panels supplied by SG Kitchens; and
- cabinet hardware such as hinges and drawer runners, subject to manufacturer warranty terms.
Where a valid defect is confirmed, SG Kitchens will repair, adjust, or replace the affected component within a reasonable timeframe.
Materials and Hardware
Cabinetry components supplied by SG Kitchens are manufactured to industry standards using materials sourced from reputable suppliers.
Hardware items including hinges, drawer runners, and lift systems are supplied by reputable manufacturers and are covered by their respective warranties. Where manufacturer warranties apply, these will be passed on to the Client where possible.
Where a defect in supplied materials is identified under normal use, SG Kitchens will work with the relevant supplier or manufacturer to resolve the issue where applicable.
What the Warranty Does Not Cover
This warranty does not cover damage or issues caused by:
- normal wear and tear over time;
- misuse, neglect, or accidental damage;
- water exposure, plumbing leaks, appliance leaks, or excessive moisture or humidity;
- building movement, structural settlement, or defects in the building structure;
- modifications or repairs carried out by third parties after installation;
- damage caused by other trades working after installation (e.g. painters, tilers, plumbers, or electricians);
- appliances or products supplied by the Client or third parties; or
- improper cleaning or use of unsuitable cleaning products.
Natural variations in colour, grain, or texture in materials such as timber and stone are normal characteristics of those materials and are not considered defects.
Water and Moisture
Cabinetry is not designed to withstand prolonged exposure to water or excessive moisture. Clients are responsible for ensuring that plumbing and appliances are properly maintained to prevent water damage.
Damage caused by plumbing leaks, appliance leaks, or building defects is not covered under this warranty.
Care and Maintenance
To maintain the appearance and durability of your cabinetry, we recommend the following:
- clean surfaces with a soft cloth and a mild detergent;
- avoid excessive moisture or standing water on surfaces;
- avoid harsh chemicals, abrasive cleaners, or scouring pads;
- protect cabinetry from prolonged exposure to steam or excessive heat; and
- ensure that plumbing and appliances in or near the cabinetry are well maintained.
Following these care guidelines will help extend the life and appearance of your cabinetry.
Reporting a Warranty Issue
If you believe there is a defect covered by this warranty, please contact SG Kitchens as soon as possible. Early reporting allows us to assess and address the issue promptly.
To assist us in reviewing your claim, please provide the following:
- your name and contact details;
- the project address or project reference number;
- a clear description of the issue; and
- photographs of the defect where possible.
SG Kitchens may arrange a site inspection to assess the issue before any repairs are undertaken. Our team will advise on the appropriate next steps following the review.
Your Rights Under New Zealand Law
Nothing in this Warranty & Guarantee Policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation.
Where products or services are supplied for personal or domestic use, consumers may have additional protections under New Zealand law that cannot be excluded by agreement.
Where goods or services are acquired for the purposes of a business, the parties may agree to limit or contract out of certain provisions of the Consumer Guarantees Act 1993 to the extent permitted by law.
Contact Us
For warranty enquiries, please contact us using the details below:
SG Merlion Kitchens Limited
Phone: 09 622 0600
Email: hello@sgkitchens.co.nz
Address: 54B Tidal Road, Māngere, Auckland 2022
Our team will respond to your enquiry as promptly as possible.